Here’s what some of our clients and business partners have to say about our service…
"As the owners corporations key contact with BCS Strata Management, I have the pleasure of liaising with Sandro Li Causi on a regular basis.
Sandro always takes the time to answer my calls. His experience and professionalism is evident in our conversations and he conducts our meetings efficiently and with competence.
Thanks to Sandro the owners corporation is very happy with BCS Strata Management.
Outstanding work has been completed since Sandro became our strata manager."
Miranda Harrowell AM (SP 2778)
"David Cheney from BCS Strata Management, Sydney NSW has been the strata manager at our Newtown mixed residential-commercial building for five years.
Originally a factory turned motel, the property became a strata complex of 100 residential units and three commercial lots in the 1980s. Run down, the building featured a number of long term complex structural issues which significantly inflated costs leading to high strata fees for owners.
David's experience as a former Chief Financial Officer and industry knowledge allowed the committee to implement a strategic management plan to rejuvenate the building.
During this transformation process David saved the committee more than a million dollars in costs by recommending a commercial loan facility and professional financial management team that eliminated the need for special levies.
For the committee, David is more than 'a strata manager', but rather a trusted adviser and business partner who is dedicated to creating revenue while improving the value and amenity of the building for all residents and owners."
Executive management committee chairman
Heath Cooper, Georgina Apartments (SP44724)
"The service, support and advice provided by BCS was exceptional."
John Still, Mint Apartments, Qld
"I have been associated with BCS for several years & in that time more recently with the Crowne Plaza Strata Plan on the Executive Committee dealing with Vicky Sherry. Vicky's approach has always been professional. Advice is invariably sound & she manages her portfolio to achieve very good outcomes for the owners. The BCS team is responsive & keeps both members & the Executive informed of progress in a timely manner. I can recommend their professional services."
"I am in 3 owners corporations and you and your company are the most professional I’ve experienced by a long shot."
"I would like to commend your staff members from BCS Cairns office. As an owner at “Chantal”, I’ve had quite a bit to do with your staff via email over the past few months regarding major exterior refurbishment to our complex and numerous other concerns which have cropped up. They have always answered queries promptly and thoughtfully, providing help. Their willingness to go over and above the call of duty to assist, is to be admired. They are a real asset to BCS."
Heather, Chantal, Qld
"When we appointed BCS, the owners were very impressed with their presentation. Many questions were answered in regard to money management, contractors, tenders, quotations and their option of fixed disbursements (a great cash cow for our pervious managers). BCS also has a great website Community Hub, with access to all records via passwords for all owners. We are now moving into our 2nd year of contract with BCS and could not be happier with our decision. They have exceeded our expectations particularly with their strong inner Group of Professionals at head office who have great bargaining power and our portfolio manager who has been a breath of fresh air in being so caring, so transparent, so knowledgeable in all aspects of strata living. I have no hesitation in highly recommending BCS as brilliant strata mangers to any strata large or small."
Bill Wiltshire , BELMONT TOWERS
"I would like to express my appreciation for the work you do for us. I am very impressed by your service. I also wanted to say how much I appreciated your professionalism, efficiency and intelligence during our AGM last Friday. I am very happy that you manage our strata."
"Just a short note to say thank you so very much. At 11.45pm last night (Christmas Eve) we had big dramas with our toilet which started around 11.00pm. After my husband did all that he could to try and rectify the problem, I rang Community After Hours Emergency Service. My call was answered by a lovely man, I think Andy, who asked me what the problem was and if it was an emergency, I said yes it was and proceeded to tell him what had happened. He said he would have to ring someone and wake them. He then spoke to my husband and said he would try and get someone and would call us back. He then took our details. Within 10 minutes we received a return call from a plumber who said he would be there in 15 minutes. When he arrived, at 12.13am, I apologised profusely and he was very polite and friendly, given it being Christmas Eve, but by now it was Christmas Day. He fixed the problem, much to our relief and left within 10 minutes. Your service could not be faulted and we were obviously very grateful."
“BCS have been our Managers for the last 6 years, when they first started they were a smaller company and took a little time to address our needs, I must say everything we have suggested they have carefully looked and evaluated and in most cases adjusted to suit our needs. Generally speaking BCS have been far the best OC Manager we have used and I can honestly say the building is running like clockwork and our committee feel very comfortable working with BCS and if a problem arises it is usually fixed smoothly.”
Robert Ward, Aurora Apartments
“BCS Strata Management is efficient, helpful and at all times very professional. The ability to contact a relevant staff member has been consistently easy and on the few times I’ve needed assistance, the matter has been dealt with promptly and efficiently. Consistently quick responses, local knowledge and feeling like I’m being heard have allowed me to build trust in the knowledge that they are handling the well being of the residents in a very effective manner.”
Campbell Fry, Arvia Apartments
“I have found BCS to be competent and efficient strata managers of our apartments. Our strata manager has always been very helpful and has given us a lot of advice and assistance over the period that I have worked with BCS. I would have no hesitation in recommending BCS to another body corporate to use their services.”
Peter Bromillow, Chifley Apartments
“I have found Body Corporate Services to be very professional in their conduct and approach to the management of the Grand Central apartments building. Their extensive knowledge understanding and experience ensures that all matters are dealt with correctly and with a minimum of fuss. I have found them very easy to deal with and provide valuable assistance when required.”
Phil James, Grand Central Apartments
"I wish to send a Thank you to Community After Hours for help last weekend, I was feeling a little stressed regarding a gathering for our Grandson's first birthday with the horrible weather report. I found you to be extremely helpful and professional in a situation that was a little out of the norm for an after hours service. As it turned out the rain gods romped and stomped on our parade and we did need to use the room. You could have told me that nothing could have been done but you didn’t. So a big thank you for you kind help. The day went off without a hitch."
“I have been a resident of Lee Wharf since the building was occupied in 2006. I have been a member of the owners corporation executive committee all that time. I have found BCS and the previous Strata managers to always be available to my inquiries and attempt to get problems solved, ( subject to some fairly ordinary contractor reliability). I would recommend BCS, in particular Amanda & Suellen, to any potential client and would be happy to speak on their behalf if required.”
Bryen Smith, Newcastle
“From the senior management to portfolio managers, administration staff and reception, they have provided us with sound advice in a timely and professional manner at all times when required. I would have no hesitation in recommending the services of BCS and feel extremely confident that they would provide sound advice and a practical and effective approach to all matters relevant to the scheme, just as they have done for us.”
Shane & Sandra Croghan, Whitfield Waters
"I am currently the Chairman (Executive position over five years) of a large Brisbane CBD Body Corporate Committee representing over 300 Unit Owners. I have worked very close with several Body Corporate Management Companies. During this time, I have found Body Corporate Services (BCS) to be the market leader in providing professional services to the Committee, together with ensuring that Unit Owners interests are carefully and thoroughly considered. It is vital that Committee Members and Owners are provided with timely and accurate advice. In addition, compliance with Legislation and accounting standards are essential. Millions of your hard earned dollars are spent each year by your Body Corporate Committee and it is paramount that these monies are spent wisely and every dollar is accounted for. Scope of Works for, procurement of and strict control of Service Contractors are all essential in the care and maintenance of you investment. From my experience BCS are the leaders in providing the above services, their professional and personal services are second to none, and therefore I commend their services to each and every one of you.
Alan White, Sun City Resort
“I have had to use the BCS emergency line twice over the past 6 months. On both occasions, the level of service, from emergency team, has been first class, very professional and efficient. Resolution of the problems have been initiated within minutes and the operators has come back to me giving an estimated time of arrival of the contractor.”
“I have other properties in other states and cannot find a company that takes the interest in the complexes like the staff at Body Corporate Services.”
Lyn Dykes, City Waters
“I have found that BCS were able to provide the service required when dealing with such a large and complex development project, from pre-completion through to full occupancy stage.”
Nicolas Lucas, Grocon
“BCS was instrumental in assisting in the set up of the community and strata schemes preparing budgets, as well as advising Sterling in all aspects of the management of the schemes from by-law preparation to facilities management.”
Bill Jenner, Sterling Estate Development Corporation
“As a property lawyer, I deal with Body Corporate Services regularly, as do my clients. I’ve found the members of the Townsville office to be knowledgeable, insightful, polite and easy to deal with on every occasion – often going beyond the call of their duty.”
Ross Greatrex, Mackay Wales Law
I’ve been involved with BCS for approximately four years in my capacity as Building Manager representative at properties we have under management in Townsville. During this time I have found BCS have provided professional services and advice to their strata owners, and on-site management companies. Their assistance and information has always been provided in a willing and helpful way.”
Graham Baskett, Bodies Corporate Oaks Hotels & Resorts, Qld
“I have found Kerry Kemp and her team at BCS Foster/Tuncurry to be very competent strata managers and a great pleasure to work with. BCS has a tradition of professional and personal service. I have been impressed with the accounting and financial reporting and control systems that BCS have introduced to Sandpiper on Smiths Lake.”
Bill Bennet, Owners Corporation Sandpiper on Smiths Lake, NSW
“Thank you for the prompt and courteous service in relation to managing the body corporate for Edge on Echlin. You are always cheerful and nothing seems to be too much of a problem when we ring with our gripes. Once again thanks for the service.”
Tom Thorley, Owners Corporation Edge on Echlin, Qld
“The BCS team at Mackay continue to impress, showing outstanding qualities by handling numerous and sometimes delicate body corporate issues. We recently had a land encroachment issue at Whitsunday Vista which required over 12 months of negotiation. BCS were there from the outset working closely with the committee and solicitors to achieve a positive resolution.”
Max Williams, Owners Corporation Whitsunday Vista Resort, Qld
“Body Corporate Services provide an excellent service to Woree Plaza Body Corporate. BCS Strata Managers are always available with knowledgeable advice and their efforts, along with the head office accounting department contribute enormously to the smooth running of Woree Plaza.”
Woree Plaza, Cairns, Qld
"I wish to express my appreciation for the prompt and courteous service provided by your Portfolio Manager Katrina McEachen. After losing our long term tenant of some nine years we have been forced to deal with the arduous task of renovating the unit. Unfortunately we were unaware of the body corporate by-laws relating to the required approvals by the committee with respect to the renovations and had pre-arranged workmen to commence the works. As we only had a narrow opportunity to line all the ducks up in a row any delay would have meant a serious delay in the completion of works and extended the financial burden. Thankfully, after having telephone discussions with Katrina and forwarding the relevant correspondence required she has ensured that the scope of works will proceed as planned without any delay. Having other investment properties on the Gold Coast we are fully conversant with the service or should I say lack of service provided by body corporate management companies. Whilst we have only had to engage with your company on a few occasions over the years, on each occasion my wife and I have found that the employees of your company provide excellent service and have always been most helpful. We were so impressed by the service provided by your company that when the Body Corporate Committee of one of our other properties decided to change management companies we nominated your company as the preferred choice to the sub-committee who were conducting the evaluations. Unfortunately they chose another company now acknowledging that there has been little or no improvement over the previous management company. If and when they make a decision to change management companies I will again attempt to promote your company. I would take this opportunity to thank you and your staff with a special thanks to Katrina."
David & Audrey Isherwood, Qld