Property owners invest large amounts of their savings into property purchases. This creates an emotional connection to a property, which can lead to owners becoming outspoken when issues arise.
Disputes in strata and community title complexes can arise for many reasons - noise, safety, levies, maintenance issuesaesthetics and plain old pride. They generally arise between either the lot owners, owner-occupiers, committee members or neighboures.
This is where the executive committee (EC) can step in. The EC has an equal responsibility towards all lot owners, taking into account all the social, ethical and economic concerns in play. A strata manager can assist the EC in mediating issues between parties.
A large owners corporation or body corporate will usually have an internal dispute or grievance resolution process in place. All parties should bear in mind that compromise, communication and respect are needed in order to reach a satisfactory outcome.
Where formal dispute resolution is required, the process varies state by state.
New South Wales
Mediation → Application to the Strata Schemes Adjudicator → Applicaton to the Consumer, Trader and Tenancy Tribunal → Office of Fair Trading
Self-resolution → Commissioner for Body Corporate and Community Management (mediation and concilliation) → Commissioner for Body Corporate and Community Management (adjudication) → District Court
Internal dispute resolution → Concilliation through Consumer Affairs → Application to VCAT (Victorian Civil & Administrative Tribunal) → Magistrate's Court.
If you have any questions about resolving disputes within your owners corporation or body corporate call your strata manager.